“Lew was engaged to develop a key piece of work for Immigration New Zealand. The Migrant Attraction and Retention Framework is now at the heart of Immigration New Zealand's new business model and guides how the organisation works with our most important customer groups - skilled migrants and employers looking for skilled migrants.
Lew's work, particularly his engagement with employers and a range of business and government stakeholders, provided the external insight that has enabled Immigration New Zealand to move from being a process led organisation to one, that over time, is becoming more and more customer centric.
In order to deliver the work on time Lew needed to gain a really good understanding, quickly, of what is a fairly complex immigration system. It is testament to Lew's ability to simplify the complex and clearly communicate simple, practical solutions, that he was able to do this.”